Organisational Behaviour Cognitive Emotional Intelligence

STUDENT DETAILS [pic] ACAP Student ID: 196843 Name: Giuseppina Wolfram Course: Bachelor of Applied Social Science ASSESSMENT DETAILS [pic] Unit/Module: Organisational Behaviour Educator: Jacqueline Campbell Assessment Name: Academic Essay: Cognitive Emotional intelligence Assessment Number: 1 Term Year: Term 2, 2012 Word Count: 1,892 DECLARATION I declare that this assessment is my own work, based on my own personal research/study. I also declare that this assessment, nor parts of it, has not been previously submitted for any other unit/module or course, and that I have not copied in part or whole or otherwise plagiarised the work of another student and/or persons. I have read the ACAP†¦show more content†¦Salovey and Mayer’s (1997) theory identified four key branches of emotional intelligence, the first being identification and expressiveness of emotions, including a person’s feelings, thoughts, appearance and behaviour. Second being emotional facilitation, outlining the way emotions control, inhibit or progress thoughts, reasoning and emotional and physical states. Thirdly, an individual’s ability to analyse and understand emotions and what they convey and fourthly, the ability to manage and regulate their emotions with themselves and others (Salovey Mayer, 1997). Emotional intelligence has m any strengths, Robbins et.al provides a study conducted on four year old children showed that emotional self control with the ability to resist an impulsive emotion for the benefit of a long term goal showed to be more successful in determining one’s life success than IQ. Abraham (2004) states emotional intelligent people display superior performance, organisational commitment and leadership. Dulewicz and Higgs (2003) claim emotional intelligence act as integral parts of particular areas such as leadership, team performance and customer service. Emotional Intelligence allows an individual to distinguish and regulate their own and others feelings. Emotional intelligence promotes insights into emotional states of others, improving communication, empathy,Show MoreRelatedEmotional, Emotional And Emotional Intelligence1666 Words   |  7 PagesEmotional intelligence is ‘the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth’ (Mayer Salovey, 1997). 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